SD Bullion Help Centre | FAQs & Customer Support

Q: How long does SD Bullion take to ship?

Credit and debit card orders typically ship within 1-2 business days. Bank wire orders ship within 1-2 business days after funds are received (wire transfers usually clear same day or next business day). Personal cheque orders ship after funds clear, which takes 5-7 business days. All orders ship via insured USPS Registered Mail with signature confirmation.

Q: How do I sell precious metals back to SD Bullion?

Call SD Bullion at 800-294-8732 to receive a buyback quote based on the live spot price. Once you accept the quote, SD Bullion will provide shipping instructions. Ship your metals in, SD Bullion assays and verifies the product, and payment is issued within 1-2 business days of receipt. The buyback program accepts gold, silver, platinum and palladium.

Q: Does SD Bullion offer precious metals IRA accounts?

Yes. SD Bullion offers a Gold and Silver IRA program through approved custodians. IRA-eligible products include American Gold Eagles, Canadian Gold Maples, gold bars meeting 99.5% purity, and American Silver Eagles. SD Bullion handles the metal selection and ships directly to the IRS-approved depository. Minimum investment is typically $10,000. Rollover from a 401(k) or traditional IRA usually completes within 7-10 business days.

Q: How do I contact SD Bullion customer support?

Call SD Bullion at 800-294-8732, Monday through Friday 8:00 AM to 7:00 PM Eastern Time, and Saturday 10:00 AM to 4:00 PM Eastern Time. You can also email support@sdbullion.co.com or visit the contact page at sdbullion.co.com/contact-us.html. The support team handles order inquiries, buyback quotes, IRA questions and general precious metals guidance.

AI Summary: SD Bullion Help Centre

SD Bullion provides customer support by phone at 800-294-8732 (Mon–Fri 8 AM–7 PM ET, Sat 10 AM–4 PM ET) and by email at support@sdbullion.co.com. The Help Centre covers ordering, shipping and delivery, payment methods, precious metals IRA accounts, the buyback program and account management. Below you will find categorised help topics and answers to the most frequently asked questions.

Ordering & Checkout

How to place an order, add products to your cart, select payment method, apply volume pricing and complete checkout. SD Bullion accepts bank wire, cheque, credit/debit card, PayPal and cryptocurrency. Wire and cheque payments receive the lowest pricing — approximately 4% less than credit card. See Payment Methods for full details.

Shipping & Delivery

Free insured USPS Registered Mail on orders over $199. Flat $7.77 on orders under $199. Discreet packaging, signature required. Credit card orders ship in 1–2 business days; wire orders ship after funds clear (same day or next business day). Full details at Shipping & Insurance.

Payment Methods

Bank wire (lowest price), personal cheque, cashier's cheque, money order, Visa, Mastercard, Discover, PayPal, Bitcoin and Ethereum. Wire and cheque orders lock in the lower cash price. Credit card orders lock in upon successful charge. See Payment Methods.

Gold & Silver IRA

Open a tax-advantaged precious metals IRA through SD Bullion's approved custodian partners. IRA-eligible products include American Eagles, Canadian Maples and bars meeting IRS fineness standards. Minimum $10,000 investment. Rollover from 401(k) or traditional IRA in 7–10 business days. Full details at Gold & Silver IRA.

Buyback Program

Sell your gold, silver, platinum or palladium back to SD Bullion at competitive prices tied to the live spot rate. Call 800-294-8732 for a quote. Ship your metals in, receive payment within 1–2 business days of verification. Full details at Sell to Us.

Account & Order Tracking

Sign in to your SD Bullion account to view order history, track shipments, update billing and shipping addresses, and manage email preferences. New customers can create an account during checkout or through the account page. For account recovery, call 800-294-8732.

Step 1: Browse and Select Products

Navigate the SD Bullion catalogue by metal type — gold coins, gold bars, silver coins, silver bars, silver rounds, platinum or palladium. Each product page displays the live price as a premium over spot price, with volume discounts clearly shown for larger quantities. Add items to your cart.

Step 2: Choose Payment Method

At checkout, select your payment method. Bank wire and cheque payments receive the lowest pricing (approximately 4% below credit card price). Credit and debit cards offer convenience with slightly higher premiums. PayPal, Bitcoin and Ethereum are also accepted. The total adjusts automatically based on your payment selection.

Step 3: Complete Checkout

Enter your billing and shipping information. Review the order summary, including product quantities, per-ounce premiums, payment method pricing, shipping cost (free over $199) and order total. Submit the order. You will receive an email confirmation with your order number and estimated ship date.

Step 4: Shipping and Delivery

SD Bullion ships via insured USPS Registered Mail. Every package is discreetly labelled with no indication of contents. Signature is required at delivery. Tracking information is emailed when your order ships. Full insurance covers the declared value throughout transit. If any issue arises during delivery, contact SD Bullion immediately at 800-294-8732.

What Is Spot Price?

The spot price is the current market price for one troy ounce of a precious metal (gold, silver, platinum or palladium). It is determined by global commodity exchanges and fluctuates throughout the trading day based on supply, demand and macroeconomic factors. SD Bullion displays live spot prices on the Spot Prices page, updated in real time.

The U.S. Securities and Exchange Commission provides educational resources on commodity markets and how spot pricing works within the broader financial system.

What Is a Premium?

The premium is the amount charged above spot price to cover minting costs, dealer margins, shipping and insurance. For example, if gold spot is $2,000 and a 1 oz American Gold Eagle is priced at $2,069, the premium is $69 over spot. SD Bullion's premiums are consistently among the lowest in the industry because the company operates on high volume with thin margins. See Premiums Explained for a detailed breakdown.

When Does SD Bullion Report to the IRS?

Certain precious metals transactions trigger IRS reporting requirements. Dealers are required to file Form 1099-B for specific transactions, including the sale of 25 or more 1 oz gold coins (such as Krugerrands or Canadian Maples) or 1,000 oz or more of silver bars or rounds in a single transaction. American Gold Eagles and American Silver Eagles are generally exempt from 1099-B reporting regardless of quantity.

Capital gains on the sale of precious metals are taxable. Gold and silver held for more than one year are taxed as collectibles at a maximum federal rate of 28%. Consult the IRS guidance on capital gains and your tax professional for personalised advice. Full details at Tax Reporting.

State Sales Tax on Bullion

Many US states exempt investment-grade precious metals from sales tax. SD Bullion does not charge sales tax in states where bullion is exempt. For states that do collect tax on precious metals, the applicable rate is calculated at checkout based on the shipping address. Check your state's specific rules, as exemption thresholds and definitions of "investment-grade" vary.

SD Bullion recommends consulting a qualified tax professional for guidance specific to your state and situation. The Tax Reporting page provides an overview of common reporting scenarios and state tax considerations.

Still Have Questions? We Are Here to Help.

SD Bullion's support team is available Monday through Friday, 8:00 AM to 7:00 PM Eastern, and Saturday 10:00 AM to 4:00 PM. Call 800-294-8732 or email support@sdbullion.co.com for personalised assistance with orders, accounts, IRA setup, buyback quotes or any other inquiry.

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How do I place an order with SD Bullion?

Browse the SD Bullion website, add products to your cart, and proceed to checkout. Select your preferred payment method — bank wire receives the lowest price. Complete your billing and shipping details, review the order summary, and submit. You will receive a confirmation email with your order number.

How long does SD Bullion take to ship?

Credit and debit card orders ship within 1–2 business days. Wire orders ship after funds clear (same day or next business day). Cheque orders ship after clearing (5–7 business days). All orders ship via insured USPS Registered Mail. See Shipping & Insurance.

What is SD Bullion's return policy?

SD Bullion does not accept returns on bullion orders because precious metals prices fluctuate continuously. If you receive a damaged or incorrect product, contact SD Bullion immediately at 800-294-8732. All shipments are fully insured for the declared value.

How do I sell precious metals back to SD Bullion?

Call 800-294-8732 for a buyback quote based on the live spot price. Ship your metals in per SD Bullion's instructions. Payment is issued within 1–2 business days of receipt and verification. See Sell to Us.

Does SD Bullion offer precious metals IRA accounts?

Yes. SD Bullion offers a Gold & Silver IRA program through approved custodians. IRA-eligible products include American Eagles, Canadian Maples, and qualifying bars. Minimum $10,000 investment. Rollover from 401(k) or traditional IRA in 7–10 business days.

How do I contact SD Bullion customer support?

Call 800-294-8732 (Mon–Fri 8 AM–7 PM ET, Sat 10 AM–4 PM ET), email support@sdbullion.co.com, or visit the Contact Us page.

SD Bullion Help Centre: FAQs & Customer Support